Show and Explain How and When to Seek Advice About Communication

Work 3 Introduction to dialogue in health, social circumspection or childrens and young peoples settings.1. Understand wherefore communicating is important in the work setting1.1 Identify different reasons why people drawPeople communicate in order to establish and keep open relationships with others, to give and receive randomness or instructions, to go through and be understood, to share opinions, knowledge, feelings, emotions.1.2 explain how effective conference affects all aspects of own work communion at work gives cooperation. Effective converse is to understand military help user and assist them in declare to that. Nothing ignore be done properly without a complete communication. As a care worker, if I could not able to communicate with my service user because of communication barrier then the service would be unsuccessful. You have to communicate with your colleague to cooperate your work and authorise job to go smooth.1.3 Explain why it is important to observ e an item-by-items reactions when communicating with themBecause from reaction or body address sometimes you force out understand how they are feeling or reacting. Its important to observe an individuals reaction to make convinced(predicate) the instruction has been understood so that you know whether you remove to align your communication methods. Also it is important so that you can recognise any communication barriers such as language difficulties, hearing difficulties, visual impairments any physical difficulties affecting your communication. 2. Be able to meet the communication and language needs, wishes and preferences of individuals. 2. Find out an individuals communication and language needs, wishes and preferences You need to make sure that you are able to communicate with the people in a different ways. People have a wide range of communication needs, which involve the consideration of many different factors such as heathenish background, language, self-confidence, physical ability. You need to understand and respect all different wishes and preferences. You can learn them by pick outing, observing, meter reading notes and care plans, talking with other staff.2. Demonstrate communication methods that meet an individuals communication needs, wishes and preferencesYou can use verbal and non-verbal methods to communicate. We are using eye-contact, body language, facial expressions or gesture to make discourse easier. We can use things such as hearing aids or glasses to help service user to understand you more clearly.2.3 Show how and when to seek advice about communicationYou can adopt advice to your college, animation care leader, manager, through policies and procedures, other external agencies, trainings. You can and need to ask advice when you have any difficulties to understand other service user because if you dont understand him you cant know what he wants and you can abuse him.3. Be able to reduce barriers to communication. 3.1 Iden tify barriers to communicationThere is many communication barriers like different language, deafness, speech impairment, dementia, health issues, environmental problems, emotional distractions, lack of knowledge, to much noise or to dark. 3.2 Demonstrate how to reduce barriers to communication in different waysIf there is different languages you can ask translator help, in case of deafness you can use body language and gesture or eye-contact, facial expressions. If there is to much noise you can turn of sound source or go where is quiet. With emotional distraction you can try to sort the problem out or wait manger person calms down. With speech impairment you can also use body language. 3.3 Demonstrate ways to check that communication has been understoodObserve reaction of service user. Active listening do their response make sense or do you need to ask questions to clarify. Sometimes when its appropriate, you may re-phrase what theyve said and resound it back to them.3.4 Identify sources of knowledge and support or serve to enable more effective communicationYou always can ask support of your managers, life care leaders, other staff. Also there is specialists services like translators, speech and language services or other people who is more qualified than you.4. Be able to apply principles and practices relating to confidentiality at work4.1 Explain the term confidentialityConfidentiality means not sharing information about people without their knowledge and agreement, and ensuring that pen and electronic information cannot be accessed or read by other people who have no reason to see it.4.2 Demonstrate confidentiality in daylight to day communication, in line with agreed ways of workingIn day to day communication you can keep confidentiality by not telling to another person things he dont need to now or he can use for bad purpose. You can keep all written information safely locked in cabinets. Or you can use advancewords on your important files in co mputer. To maintain confidentiality you might be asked to sing agreement as a part of your employment contract.4.3 Describe situations where information normally considered to be confidential might need to be passed onYou might need to pass on information if you are concerned about that person that he might be in danger. If abuse is suspected, or somebody is talking about suicide.4.4 Explain how and when to seek advice about confidentialityYou can ask advice to your managers, senior staff, through policies and procedures, you can get information in trainings, also you can check information in the internet or books. You need to ask advice is if you dont know what to do or you are concerned about your decision. www. scribd. com http//www. pearsonschoolsandfecolleges. co. uk http//www. studymode. com http//www. google. co. uk